Implementation of A Computerized Balanced Scorecard (BSC) System in A Manufacturing Organisation in Zimbabwe
N. Gwangwava1, S. Mhlanga2, W. Goriwondo3
1Norman Gwangwava, Department of Industrial and Manufacturing Engineering, National University of Science and Technology, Bulawayo, ZIMBABWE.
2Samson Mhlanga, Department of Industrial and Manufacturing Engineering, National University of Science and Technology, Bulawayo, ZIMBABWE.
3Willliam Msekiwa Goriwondo, Department of Industrial and Manufacturing Engineering, National University of Science and Technology, Bulawayo, ZIMBABWE.
Manuscript received on January 01, 2013. | Revised Manuscript received on January 02, 2013. | Manuscript published on January 05, 2013. | PP: 236-240 | Volume-2, Issue-6, January 2013. | Retrieval Number: F1164112612/2013©BEIESP
Open Access | Ethics and Policies | Cite
© The Authors. Published By: Blue Eyes Intelligence Engineering and Sciences Publication (BEIESP). This is an open access article under the CC BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This modern era’s high technological improvements present manufacturers and other organizations with a plethora of Management Information Systems (MISs) which makes them face challenges when choosing a corporate information system. High initial investment in setting up the information systems make it very difficult for companies to adopt new systems as they come into market before realizing a reasonable return from the previous system. In line with these concerns, a methodology for building a Balanced Scorecard module as a strategic management platform that can be integrated smoothly into already existing information system such as MRP/ERP is presented. The paper uses a case study of a manufacturing company based in Zimbabwe. Various manufacturing based metrics are reviewed with the main intent of showing how these can be tracked in a computerized platform. Sample data extracted from the production system is used to test the built system. The paper shows a methodology for software design, setting up and adopting a BSC system. The proposed approach is used to design a computerized BSC system for the case study company, which incorporates a BSC dashboard for the four main perspectives derived from various operational metrics.
Keywords: Balanced Scorecard (BSC), Metrics, MRP/ERP, Management Information System (MIS).